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Privacy Policy

SkillVenue ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website skillvenue.com and use our services, in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

  • Identity Information: Name, username, date of birth, gender

  • Contact Information: Email address, phone number, postal address

  • Professional Information: Educational qualifications, work experience, skills, resume/CV

  • Account Information: Username, password, and account preferences

  • Payment Information: Billing address, payment card details (processed securely through third-party payment processors)

  • Technical Information: IP address, browser type, device information, operating system

  • Usage Information: Pages visited, time spent on pages, courses accessed, learning progress

1.2 Information Collected Automatically

We automatically collect certain information through cookies and similar technologies, including browsing behavior, clickstream data, and interaction with our platform.

2. How We Use Your Information

We process your personal data for the following legitimate purposes:

  • To provide, maintain, and improve our services

  • To create and manage your account

  • To process course enrollments and payments

  • To personalize your learning experience

  • To communicate with you about courses, updates, and promotional offers

  • To provide customer support and respond to your inquiries

  • To analyze usage patterns and improve our platform

  • To detect, prevent, and address technical issues and fraudulent activities

  • To comply with legal obligations and enforce our terms of service

3. Legal Basis for Processing (DPDP Act Compliance)

We process your personal data based on:

  • Consent: When you provide explicit consent for specific processing activities

  • Contractual Necessity: To fulfill our contractual obligations to provide services to you

  • Legitimate Interests: For business operations, security, and service improvement

  • Legal Obligations: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We may share your personal information with:

  • Service Providers: Third-party vendors who assist in operating our platform (hosting, payment processing, email services)

  • Course Instructors: Limited information necessary for course delivery and interaction

  • Business Partners: With your consent, for collaborative courses or services

  • Legal Authorities: When required by law or to protect our legal rights

  • Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal data to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

  • Encryption of data in transit and at rest

  • Secure authentication mechanisms

  • Regular security audits and assessments

  • Access controls and employee training

  • Compliance with industry-standard security practices

6. Your Rights Under DPDP Act

As a data principal, you have the following rights:

  • Right to Access: Request information about personal data we hold about you

  • Right to Correction: Request correction of inaccurate or incomplete data

  • Right to Erasure: Request deletion of your personal data (subject to legal obligations)

  • Right to Data Portability: Receive your data in a structured, machine-readable format

  • Right to Withdraw Consent: Withdraw consent for processing at any time

  • Right to Nominate: Nominate another person to exercise your rights in case of death or incapacity

  • Right to Grievance Redressal: Lodge complaints with our Grievance Officer or the Data Protection Board

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Our use of cookies includes:

  • Essential Cookies: Required for platform functionality

  • Performance Cookies: To analyze platform usage and performance

  • Functional Cookies: To remember your preferences

  • Marketing Cookies: To deliver relevant advertisements (with your consent)

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries outside India. We ensure appropriate safeguards are in place to protect your data in accordance with the DPDP Act and other applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Grievance Redressal

In accordance with the DPDP Act, we have appointed a Grievance Officer to address your concerns regarding data protection and privacy.

Grievance Officer Contact Details:

  • Name:Nitin Monga

  • Email: nitin@aiagentcafe.com

  • Address: H-294 Shastri Nagar, India

  • Response Time: We aim to respond to all grievances within 72 hours and resolve them within 30 days.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

SkillVenue

Consent:

By using SkillVenue's services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this policy, please discontinue use of our services.

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